TenderHeart Health Outcomes has entered a distribution and supply agreement with Medline to enhance patient care through a value-based approach.
The partnership combines TenderHeart’s patient-centric programmes with Medline’s extensive product range, promising improved patient outcomes and broader access to care.
Under the agreement, TenderHeart will use the Medline Home Direct Programme to deliver medical supplies directly to patients’ homes.
The supplies include enteral feeding, urology, ostomy and wound care supplies, breast pumps, paediatric mobility aids, and various incontinence brands.
The initiative supports TenderHeart’s commitment to innovative, clinically proven member-engagement and incontinence programmes.
TenderHeart CFO Jason Wells said: “What stood out to me about Medline is the company’s distribution capabilities and continuous investment in infrastructure and supply chain management.
“As we continue to expand our footprint to meet the needs of more patients, we remain focused on helping lower the cost of servicing the patient and driving innovation into the supply chain to ultimately deliver personalised care and improve health outcomes.
“I believe Medline has a high level of capabilities and resources to help us achieve our goals.”
Based in Austin, Texas, TenderHeart offers value-based disease management solutions, particularly in incontinence care.
The company partners with Managed Care Organisations and Medicare Advantage Plans to deliver high-quality, individualised care management and coaching to patients.
Northfield, Illinois-based Medline provides medical-surgical products and supply chain solutions, operating in over 100 countries and territories.
The company employs more than 43,000 people worldwide, supporting healthcare providers in improving clinical, financial, and operational outcomes.
Its extensive distribution network, comprising 45 centres across the US, enables next-day delivery to 95% of US customers.
Currently, the company’s facilities in Katy, Texas, and Auburndale, Florida, serve TenderHeart’s patients.
Medline is also investing in automation at its distribution facilities to maintain high service levels for patient-specific orders.
Medline post-acute care corporate accounts director Josh Bonnewell said: “TenderHeart’s collaboration with Medline brings several benefits, particularly in enhancing the patient experience.
“By leveraging Medline’s high-quality products and solutions and supply chain network, we are focusing on helping TenderHeart optimise their business and enhance patient care.”
