Boomi, an integration and automation company, announced that Kalyra has used the Boomi Enterprise Platform to improve the aged care experience.
Kalyra enhances client care with data-driven insights, launches new digital services, and speeds up workforce onboarding and productivity.
The integration is part of Kalyra’s client experience-driven transformation.
With over 130 years of service, Kalyra delivers value to South Australian communities. The company offer a full range of aged care services, including residential care, home care, retirement living, and affordable housing.
Recently, Kalyra began an ambitious digital transformation to improve client experience and streamline human resources by connecting siloed systems and centralising data for both clients and employees.
Kalyra information and digital services general manager Nicole Fishers said: “Accuracy is non-negotiable in caring for the aged and disadvantaged, and this starts with the digital systems that support our care workers.
“But it was evident our extensive history, atop recent business expansion, was challenging our digital ecosystem with duplicate client data and inconsistencies scattered throughout, slowing time for our clients to receive care.
“We turned to Boomi to break down our data silos, paving the way for a new era of digital support services.”
Kalyra adopted Boomi’s integration platform as a service (iPaaS) to connect its core business systems in a hub-and-spoke model.
The partnership includes systems like Elmo (Human Resources), AlayaCare (home care), iCare (residential care), CarePage (customer experience), and My Kalyra (mobile app).
By integrating operational data into the My Kalyra app, the organisation has launched an on-demand digital support service for families.
This service provides mobile-friendly access to real-time service updates, the ability to adjust care schedules instantly, and full transparency into financial details.
Kalyra used Boomi DataHub to create a record of information, bringing benefits to the organisation’s workforce management.
Fishers said the Boomi-connected environment has strengthened Kalyra’s reporting and governance efforts. The data framework now efficiently meets compliance and regulatory standards with greater accuracy.
In future, Kalyra plans to leverage more of the Boomi Enterprise Platform’s capabilities to tap into the growing potential of artificial intelligence (AI) and robotics, further enhancing health services.
Boomi APJ chief technology officer David Irecki said: “Automating and integrating Kalyra’s core processes gives the organisation’s workforce the ability to focus more on delivering the compassionate, high-quality care its clients have come to rely on.”
