US-based home health and hospice services provider Covenant HomeCare and Hospice has partnered with personalised care management provider Care Coordinations.
Care Coordinations provides an advanced, scalable software-as-a-service (SaaS) solution that helps healthcare organisations streamline care coordination.
The partnership aims to create new communications functionality within HomeCare HomeBase (HCHB), the electronic medical record (EMR) used by Covenant HomeCare.
Care Coordinations’ platform will consolidate multiple communication channels, enhance patient engagement, and significantly streamline clinical operations.
Care Coordinations founder TJ Patel said: “This partnership exemplifies the future of value-based care. It was the vision of Todd Robbins, Covenant Homecare’s Business Support Analyst, that set us on this path.
“Andrew Ostrander, our VP of Client Success and Sales, worked closely with him to shape that vision.
“Together, we’ve delivered a solution that not only enhances operational performance but also empowers patients and families to interact with their care teams more meaningfully.”
Covenant HomeCare and Hospice, a division of Covenant Health, serves more than 5,000 patients each year, offering in-home medical care, rehabilitation, and end-of-life services.
The division previously relied on separate non-integrated tools like text messages, emails, phone calls, voicemails, and other collaboration tools.
Covenant HomeCare and Hospice has assigned Care Coordinations to develop a unified, secure, and fully integrated solution.
The system will automatically create patient-specific care team channels when a patient is entered into HCHB, syncs episodic data, and assigns participants as per workflows.
Also, it provides an interface for patients and families to request scheduling changes or demographic updates, which trigger automated workflows directly within HCHB.
The integrated solution improves efficiency, reduces administrative burdens, and provides an engaging experience for agency staff, patients, and their families.
Covenant HomeCare and Hospice president John Huskey said: “I’m very proud to announce that after multiple months of hard work and planning, we are live with Care Coordinations.
“This technology enables us to securely communicate regarding patients and operational tasks, while also allowing patients and caregivers to engage directly with the care team.
“All communication flows seamlessly into HomeCare HomeBase. This evolution will eliminate non-secure texting, avoid messaging on multiple platforms that don’t integrate with HCHB and ensure that critical exchanges are easily accessible within the patient’s chart.”
